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Return Policy

OUR 7 DAY REPLACEMENT WARRANTY

All products come with a FREE replacement warranty for 7 days from purchase, If your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.

7 days replacement warranty covers loose thread, broken thread (Not accidental damage). For that please read re-energising & accidental damage
For defective or damaged products, please take photos or videos and email us at support@justwowfactory.com with in 48 hours. we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a replacement or exchange.

We accept replacement under following reasons.

  • Product received by customer was damaged
  • Wrong product was sent against the ordered one.

We can not entertain the request of return  of the product for the most common reasons below

  • Customer does not like the product
  • Product is Fake.
  • Customer found the product cheaper somewhere else after purchase

These are the most common example which we cannot honour if we want to continue offering great value at Justwowfactory. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

However we have a re-energising & accidental damage in force, which you can take the advantage that to have mental peace later

In order to receive your return please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for replacement.
Request your Return Authorisation Number and by emailing support@justwowfactory.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the address of the closest warehouse where you can mail the product you would like to return.

REFUNDS

Refund is Applicable under the following situation

  • Product is not in stock
  • PIN Code service not available
  • Covid Affected or Sealed Zone
  • Product that can not be replaced or out of stock
  • Cancellation is done before shipping with in two hrs of order placement.

To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover custom fees for returns)
Upon the receipt of your package your products will be examined and a the refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: support@justwowfactory.com

Sale/Promotion items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a Rs 250 cancellation fee to cover restocking fees and the charges assessed to us for refunds by the bank or payment gateway companies.