Return, Replacement & Care Support Policy
At JustWowFactory, every product is carefully handcrafted and goes through multiple quality checks before dispatch. Since our products are crystal jewellery and personal-use items, we follow a clear and fair return/replacement policy.
We request customers to check their order properly as soon as it is delivered.
No Refund Policy
JustWowFactory does not offer monetary refunds once an order has been delivered.
In approved cases, we may offer one of the following:
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Replacement of the same product
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Exchange with another product
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Store credit for future purchase
Store credit, if issued, will have no expiry date and can be used for a future purchase on our website.
Eligible Cases for Replacement or Exchange
A replacement or exchange request may be accepted only in the following cases:
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Wrong product delivered
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Product received in damaged condition
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Product has a clear manufacturing defect
To raise a request, the customer must contact us within 48 hours of delivery.
Please email us at support@justwowfactory.com with:
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Order number
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Delivery address
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Clear photos/videos of the product
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Unboxing video, wherever applicable
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Reason for the request
All requests are subject to inspection and approval by the JustWowFactory team.
Inspection Window
Any wrong product, damaged product, or manufacturing defect claim must be reported within 48 hours of delivery.
Requests raised after 48 hours may not be accepted for wrong item, damage, or defect claims.
No return, exchange, replacement, or store credit request will be accepted after 7 days from the delivery date.
After 7 days from delivery, the order will be considered closed from our side.
Requests After Return / Replacement Window
Once the return/replacement window has passed, the order will not be eligible for return, refund, replacement, exchange, or store credit.
This applies to all requests raised after the policy window, including orders delivered 15 days, 30 days, 60 days, or more before the request date.
Since JustWowFactory products are handcrafted crystal jewellery and personal-use items, we cannot accept products back after the usage/inspection window has passed.
After delivery and usage, the product may be affected by wearing, pulling, sweat, perfume, water, chemicals, storage, rough handling, accidental damage, or normal wear and tear. These conditions cannot be verified by us after the policy window is over.
However, as a customer support gesture, we may check whether paid refixing, re-stringing, or repair support is possible, depending on the product condition, design feasibility, and material availability.
Paid repair or refixing support does not mean the order is eligible for return, refund, replacement, exchange, or store credit.
Condition of Returned Product
If a return, exchange, replacement, or store credit request is approved, the product must be:
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Unused
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Unworn
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Unwashed
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In original condition
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In original packaging
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Sent with all accessories, tags, pouches, boxes, or inserts received with the order
If the returned product is found used, damaged due to handling, altered, missing original packaging, or not matching the approved claim, the request may be rejected.
Non-Eligible Cases
Return, refund, replacement, exchange, or store credit will not be accepted in the following cases:
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Customer does not like the product after delivery
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Customer changed their mind
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Product has been used or worn
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Product was damaged due to pulling, mishandling, water, perfume, sweat, chemicals, or accidental damage
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Request is raised after the policy window
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Product is not in original condition
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Product is customized, resized, altered, or specially made
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Product is damaged due to normal wear and tear
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Customer claims energy, effect, or personal suitability after using the product
Crystal jewellery should be handled with care. Natural stones may have slight variations in shade, texture, pattern, and finish. These are natural characteristics and not manufacturing defects.
Customized Orders
Customized, personalized, resized, specially made, or made-on-request products are final sale.
No return, exchange, refund, replacement, or store credit is available for customized orders.
The only exception is if the wrong product was shipped by JustWowFactory.
Full payment is required before processing customized orders.
Reverse Pickup
If a replacement, exchange, or store credit request is approved, we may arrange reverse pickup where courier service is available.
Reverse pickup usually takes 2–4 business days to be arranged.
If reverse pickup is not available at the customer’s location, the customer may be requested to self-ship the product to our address.
The product must be packed safely to avoid any damage during transit.
Replacement / Exchange Timeline
Once the returned product is received and inspected, the approved replacement, exchange, or store credit will be processed.
The full process, from reverse pickup to final resolution, may take up to 15 business days.
Store Credit
In approved cases, store credit may be issued instead of a replacement or exchange.
Store credit:
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Has no expiry date
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Can be used for a future purchase on our website
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Cannot be converted into cash
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Cannot be transferred to another customer unless approved by JustWowFactory
Care, Refixing & Repair Support
After the return/replacement window is closed, customers may still contact us for care support.
We may offer paid support for:
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Re-stringing
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Refixing
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Loose thread
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Broken thread
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Minor repair
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Product care support
This support is chargeable and depends on product condition, design feasibility, and material availability.
Repair, refixing, or care support is not a return, refund, replacement, exchange, or warranty claim.
Shipping charges, repair charges, material charges, or handling charges may apply.
Important Note for Crystal Jewellery
Our products are made with natural crystals and handcrafted components. Slight differences in colour, shape, size, shine, bead pattern, texture, or natural markings may be present.
These natural variations make every piece unique and should not be considered a defect.
Contact Us
For any return, replacement, exchange, store credit, or care support request, please contact:
Please include your order number and clear photos/videos so our team can assist you quickly.