REVISED 10/10/2024

Return & Exchange

At JustWowFactory, each of our products is carefully handcrafted, with multiple stages of thorough quality checks before they reach you. Our commitment is to consistently deliver the highest standards of excellence throughout our entire process. If you encounter any issues with your order, we are here to assist you.

  • We don’t issue any refund however, our customer friendly replacement policy and support can expedite the replacement process with the same product or different product.  
  • In case your return is approved under certain condition or as an exception, We will issue you store credit, which will not have any expiry date, those credits can be redeemed at any point of time when you decided to purchase again in future with us
  • You may qualify for a one-time return or exchange if you’ve received a product with a manufacturing defect or if the wrong item was shipped. In that case customer has to send us the video or image of the product within 24 hrs of the receipt of the same
  •  No returns, exchanges, or replacements are available for customized items.

For returns/exchanges:

If you wish to return a product, please contact our customer support team at support@justwowfactory.com within 2 days of receiving your order, and include the following details:

  • Your order number
  • Delivery address
  • Reason for return; if the product is incorrect or defective, please attach a photo for review

Once approved for exchange, replacement, or store credit, we will arrange for a reverse pick-up within 2-4 business days. Please ensure the returned product is unused and in its original packaging. No returns, exchanges, or credit note requests will be considered after 7 days from delivery.

We strive to process all repairs and replacements as quickly as possible. The entire process, from pick-up to delivery of the replacement, may take up 15 days.

Customized Orders:

Full payment is required at the time of confirmation for all customized items. No returns, exchanges, or replacements are available for customized items.

Refixing & Repairs

Our 7 days re-fixing policy covers loose thread, broken thread (No accidental damage) at no extra cost.Our policy lasts 7 days only. If 7 days have gone by since your purchase, unfortunately we can’t offer you a replacement or exchange. However you can take the advantage of our customer friendly re-energising & accidental damage policy.

Our return policy is designed with our customers in mind! For returns, you can opt for a replacement of the same item, exchange it for a different one, or request a credit note that never expires. If you need to return a product, contact our support team at support@justwowfactory.com within 2 days of receiving your order to start the return process..

We have created a easy process to redeem the store credit. You can visit this HOW TO DO link