1 DAY REPLACEMENT & 7 DAYS RE-FIXING
We don't have any REFUND policy. However we offer customer friendly 1 DAY free replacement warranty on the defective or damaged products and 7 days free re-fixing policy.
7 days re-fixing policy covers loose thread, broken thread (No accidental damage) at no extra cost.Our policy lasts 7 days only. If 7 days have gone by since your purchase, unfortunately we can’t offer you a replacement or exchange. However you can take the advantage of our customer friendly re-energising & accidental damage policy.
We always encourage our customers to make a opening video of unboxing the parcel received from delivery company for expediting the replacement faster. For defective or damaged products, please take photos or videos and email us at support@justwowfactory.com with in 24 hours of receipt of the product. we will replace your purchase after confirmation. After 24 Hours we wont be able to replace the broken or damaged products. However warranty of 7 days free replacement will be in force for replacement in case thread gets broken or become frail. If you find the parcel tempered or damaged, Please don't accept from courier guy and immediately inform us.
"You can also read FAQs, which are addressed for the convenience of customers."
Customer has to ship the product to us in case product's thread become loose, frail or broken with in warranty period of 7 days. Misused or mishandled product can not be exchanged or replaced due to water exposure, fading and accidental damage.
We accept replacement under following reasons.
We don't entertain the replacement under following reasons
These are the most common example which we cannot honour if we want to continue offering great value at Justwowfactory. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Shipping cost on replacement and re-fixing
REFUNDS
Refund is Applicable under the following situation
Upon the receipt of your package, products will be examined and a the refund will be issued against the product. An intimation will be emailed to you or you can be informed by our support team through SMS or Whatsapp.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: support@justwowfactory.com.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a Rs 250 cancellation fee to cover restocking fees and the charges assessed to us for refunds by the bank or payment gateway companies.