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  • FAQ

    Frequently Asked Questions

    We have tried here to address all possible questions, which we often get from our customers.

    Returns & Exchanges

    We don't have any REFUND policy. However we offer customer friendly 1 DAY free replacement warranty on the defective or damaged products and 7 days free re-fixing policy.

    7 days re-fixing policy covers loose thread, broken thread (No accidental damage) at no extra cost.Our policy lasts 7 days only. If 7 days have gone by since your purchase. Unfortunately we can’t offer you a replacement or exchange. However you can take the advantage of our customer friendly re-energising & accidental damage policy.

    Customer has to ship the product to us in case product's thread become loose, frail or broken with in warranty period of 7 days. Misused or mishandled product can not be exchanged or replaced due to water exposure, fading and accidental damage. We encourage you to read our return policy in detail here

    We earnestly ask our customer to make opening videos of parcel after taking the delivery from shipping company. So that you have satisfaction later in case missing product , damage or different product received related issues. Please reach us immediately with the video, so that we can take necessary action and ensure you a peace of mind with delivery of right product. We will not entertain any request for refund or return in absence of any opening video or explicit proof. Our all boxes are wrapped properly with our branded adhesive tape around.

    We always send the same item that we represent in our website. Images are only sole representation of product,Our products are shot in different lighting and environmental condition, there are off chances in little deviation in colours some time due to lighting.

    There are off chances of human error while packing and shipping the different items. In that case we expedite the replacement. You can send the image to us, we will replace the product with your item.

    Please ensure that product should be of our website. Then product can be replaced. Any unrelated or product of other online stores can't be replaced. Thats why we alway ask our customer to keep the label carefully at safer place in wake of different product received.

    We can give you one exchange with product of same or higher value, provided you inform us in 24 hrs of receipt of the product, that you want replacement for. In that case you have to ship the product back to our warehouse address. Shipping cost has to be born by customer

    We certainly empathise with you on this point. That is why we alway keep our brand tape affixed around the box in order to thwart the tempering. But There are chances of tempering with the boxes between dispatch to delivery. So be mindful at the time of delivery, please carefully notice the box and if there is any sign of tempering or you don't find our brand tape on the parcel or you find parcel damaged or looks suspicious, please don't accept that from the courier

    Lifetime Guarantee

    We have been working hard over the years in excelling product quality and customer's satisfaction. Our most products are hand and hard work of our artisans and making team. These products can not vouched for life long guarantee. These products are subject to use and way of wearing or keeping the products. Threads are bound to loose or frail over the period, metal specially alloy will loose it sheen and get discoloured. Howe ever our customer can seek the benefit of our Re-fixing policy

    We request our customers not to expose the products to water and high sweating.

    Every product has life cycle and our items too are not intact. Due to heavy, continuous or rough usage, item is bound to loose its charm due to broken or frail threads, strings and elastic bands, cracked beads, broken closures or clasps.

    Yes we can repair your product after the replacement policy lapses. Please you can read our re-fixing policy

    In that case you need to bear the to and fro shipping charges along with some repair charges incurred on any metal or additional material to pump new life in to the item. You can reach out our whatsapp no +91-7042769161. In this case we will need your ORDER ID that start with with our brand name "JWF" followed by some numerics


    We can customise the product based on you requirements excluding metal items, which we unfortunately can not due to nature of job required. For customisation on bracelets, necklace and mala using natural stones, Please reach out us at whatsapp no +91-7042769161.

    Unfortunately customized items can not be shipped on cash on delivery, for that you have to pay the amount before dispatching the products. The amount is charged after we show you the image of the customised item followed by your confirmation.


    Cash on delivery order is subject to the confirmation by our order processing team. However you can read our shipping policy

    Any uncontactable, unreachable address or incomplete address is not processed.

    Standard deliver time is 2-5 days (India). For international countries, it varies from 6 days to 25 days.

    Cash on delivery is available to metro cities and certain pin codes, While prepaid delivery is available across almost every pin code in india..

    There are certain factors, which are not in our control like Government, human and God made events, where we can not help until the situations ease. There can be force majeure, strikes, road blocks, supply chain disruption due to movement or rally or any insensitive issue, or outbreak of epidemic. In that case we urge our customers to practice patience and hope for the easing of situation

    There are many reasons of cancellation.

    1-Your address is not right and incomplete

    2-Your previous history of not receiving any order placed on COD

    3-Frequent order and then cancellation

    4-Not contactable or no confirmation.

    Shipped order can not be cancelled after confirmation. Cancellation can be done if order was not confirmed or shipped. Because we want to give you fast delivery and we alway dispatch the order same day before 3pm.